Privacy Policy - Feelgauge XMP

Last Updated: 5 September 2026

FeelGauge is a customer feedback and experience intelligence product of Veriflex Consulting (“Veriflex”, “we”, “us” or “our”). FeelGauge enables businesses and organisations to collect, analyse, understand and act on feedback from their customers and other service users.

This Privacy Policy explains how Veriflex Consulting, through the FeelGauge product and related services, collects, uses, stores, shares and otherwise processes personal data when you visit the FeelGauge website, create or use a FeelGauge account, interact with the FeelGauge platform, authenticate using a third-party service such as Google, or submit feedback through a feedback experience powered by FeelGauge.

We are committed to protecting personal data and handling it responsibly, transparently and securely.

Throughout this Privacy Policy, references to “FeelGauge” refer to the FeelGauge product and services operated by Veriflex Consulting.

1. Scope of this Privacy Policy

This Privacy Policy applies to:

visitors to the FeelGauge website;
businesses and organisations that subscribe to or use FeelGauge;
administrators and authorised users of business accounts;
individuals who create or access FeelGauge accounts;
customers, guests, patients, passengers and other service users who submit feedback through FeelGauge-powered feedback experiences; and
individuals who communicate with FeelGauge for support, enquiries or other purposes.

The way FeelGauge processes personal data may differ depending on the context in which the information is collected.

2. Our Role in Processing Personal Data

FeelGauge may act as either a data controller or a data processor, depending on the processing activity.

When FeelGauge acts as a data controller

FeelGauge generally determines the purposes and means of processing personal data relating to:

FeelGauge account registration and administration;
authentication and platform security;
subscription, billing and commercial administration;
website usage;
support and service communications;
platform performance, security and improvement; and
compliance with applicable legal and regulatory obligations.

When FeelGauge acts as a data processor

Where a business or organisation uses FeelGauge to collect and analyse feedback from its customers or service users, that business will generally determine why the feedback is being collected and how it will be used.

In these circumstances, the business or organisation will generally act as the data controller and FeelGauge will process personal data on its behalf in accordance with its instructions, our agreement with that business and applicable law.

Individuals submitting feedback should therefore also review the privacy information provided by the relevant business or organisation.

3. Personal Data We May Collect

Depending on how you interact with FeelGauge, we may process the following categories of information.

Account and business information

This may include:

name;
business or organisation name;
job title or role;
email address;
telephone number;
account credentials;
branch, location or operational-unit information;
subscription and account information; and
communications with FeelGauge.

Customer feedback information

Where a business uses FeelGauge to collect customer or service-user feedback, information may include:

name;
email address;
telephone number;
experience ratings;
Net Promoter Score (NPS) responses;
customer satisfaction or similar ratings;
selected feedback attributes;
comments and written feedback;
complaints;
service-recovery or follow-up requests;
service location or branch;
feedback entry point or touchpoint;
date and time of feedback; and
other information voluntarily supplied by the individual.

Businesses using FeelGauge are responsible for ensuring that the information they choose to collect through the platform is appropriate and lawful.

Technical and usage information

We may automatically receive information such as:

IP address;
browser and device information;
operating system;
login and authentication information;
timestamps;
application activity;
security logs;
error and diagnostic information; and
information about how the platform is used.

We may use cookies and similar technologies where appropriate. Where consent is legally required for non-essential cookies or similar technologies, we will provide appropriate choices.

4. Google Sign-In Data

FeelGauge may allow users to create or access their accounts using Google authentication.

When you choose to continue with Google, Google may provide FeelGauge with basic account information that you have authorised Google to share, such as:

your name;
your email address;
your Google account identifier; and
your profile image, where available and authorised.

FeelGauge uses this information solely to authenticate you, create or connect your FeelGauge account, maintain account security and provide the FeelGauge service.

FeelGauge does not receive your Google password.

Unless FeelGauge expressly introduces additional Google integrations in the future and obtains the required permissions, signing in with Google does not give FeelGauge access to your Gmail messages, Google Drive files, Google Calendar or other unrelated Google services.

We do not sell Google user data.

If our use of Google user data changes, we will update this Privacy Policy and obtain any permissions required by Google and applicable law.

5. How We Use Personal Data

We may process personal data to:

create and administer FeelGauge accounts;
authenticate users;
provide and operate the FeelGauge platform;
enable businesses to collect and analyse customer feedback;
generate dashboards, reports, metrics and experience insights;
identify feedback themes and sentiment;
support complaint management and service recovery;
send alerts or operational notifications;
provide customer support;
manage subscriptions and billing;
maintain platform security and prevent misuse;
diagnose technical problems;
improve the reliability and functionality of FeelGauge;
comply with applicable legal obligations; and
establish, exercise or defend legal rights.

Where artificial intelligence or automated analytical technologies are used within FeelGauge, they may assist with activities such as feedback classification, summarisation, sentiment analysis and identification of themes or trends.

FeelGauge will seek to use such technologies responsibly and in accordance with applicable data-protection requirements.

6. Lawful Bases for Processing

Where applicable, personal data may be processed on one or more lawful bases recognised under applicable data-protection law, including:

consent;
performance of a contract;
steps necessary to enter into a contract;
compliance with a legal obligation;
legitimate interests, where those interests are not overridden by the rights and interests of the individual; and
other lawful bases recognised by applicable law.

Where FeelGauge processes personal data solely on behalf of a business customer, that business is responsible for identifying the appropriate lawful basis for its processing activities.

7. How We Share Personal Data

FeelGauge does not sell personal data.

We may share or provide access to personal data where reasonably necessary with:

the business or organisation on whose behalf feedback is being collected;
cloud hosting and infrastructure providers;
authentication providers;
email, messaging and notification providers;
analytics, security and technical-service providers;
payment processors;
professional advisers;
regulators, courts, law-enforcement agencies or other authorities where required by law; and
other service providers necessary to operate FeelGauge.

Service providers that process personal data on our behalf are expected to handle that information only for authorised purposes and subject to appropriate contractual, privacy and security obligations.

8. International Data Transfers

Some technology and infrastructure providers used by FeelGauge may process or store information outside Nigeria.

Where personal data is transferred internationally, FeelGauge will take reasonable steps to ensure that appropriate safeguards and transfer mechanisms required by applicable data-protection law are in place.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing the FeelGauge service, satisfying contractual requirements, resolving disputes and complying with legal, regulatory, accounting and security obligations.

Retention periods may vary depending on:

the nature of the information;
the purpose for which it is processed;
contractual requirements with business customers;
applicable legal requirements; and
legitimate security or dispute-resolution needs.

Where FeelGauge acts as a processor, retention and deletion may also be governed by instructions from the relevant business customer.

10. Security

FeelGauge uses reasonable administrative, organisational and technical safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, authentication mechanisms, encryption where appropriate, system monitoring, role-based permissions and other technical and organisational safeguards.

No internet-based service can guarantee absolute security. We therefore continually review appropriate safeguards as FeelGauge and its technology infrastructure evolve.

11. Your Data Protection Rights

Subject to applicable law and the circumstances of the processing, you may have rights including the right to:

receive information about how your personal data is processed;
request access to your personal data;
request correction of inaccurate or incomplete information;
request deletion of personal data in appropriate circumstances;
object to or restrict certain processing;
withdraw consent where processing is based on consent;
request portability of eligible personal data;
object to certain automated decision-making where applicable; and
lodge a complaint with the appropriate data-protection authority.

Where FeelGauge processes your information on behalf of one of our business customers, we may refer your request to that business or assist it in responding to your request.

12. Children

FeelGauge is primarily designed for businesses and organisations and is not intended to solicit personal data directly from children.

Businesses using FeelGauge are responsible for ensuring that any collection of children’s personal data through their feedback programmes complies with applicable law and that any necessary consent or authorisation is obtained.

13. Third-Party Services

FeelGauge may contain links to or integrate with third-party services.

Those services operate under their own terms and privacy policies. FeelGauge is not responsible for the independent privacy practices of third parties.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data-processing practices.

The latest version will be published on the FeelGauge website with an updated “Last Updated” date.

Where a change materially affects the way we process personal data, we will take reasonable steps to provide appropriate notice.

15. Contact Us

Questions, requests or concerns regarding privacy or the processing of personal data may be directed to:

Veriflex Consulting

FeelGauge Product
Email: support@feelgauge.com

Where your enquiry relates to feedback submitted to a particular business or organisation using FeelGauge, you may also contact that organisation directly.

16. Complaints

We encourage individuals to contact us first where they have concerns about the processing of their personal data so that we can seek to address the matter promptly.

Where applicable, individuals also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) or another competent data-protection authority.

This Privacy Policy is intended to operate in accordance with applicable Nigerian data-protection law, including the Nigeria Data Protection Act 2023 and applicable regulations, directives and guidance issued by the Nigeria Data Protection Commission.